General terms and conditions of Antonella Nano and Lisa Poloni GbR – ANYWAYS ITALY
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Application
The website www.any-ways.com, managed by Antonella Nano and Lisa Poloni GbR – ANYWAYS ITALY, located at Willi-Grasser-Str. 5-7, D-91056 Erlangen (hereinafter referred to as “ANYWAYS”), allows private customers and companies (hereinafter referred to as “customers”) to:
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Book tours and events;
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Purchase tickets for tours and events;
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Purchase vouchers for tours and events;
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Book private events;
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Purchase books;
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Participate in remote adoption programs.
These terms and conditions apply exclusively to all transactions. Any differing terms proposed by the customer will not be accepted unless expressly approved by ANYWAYS.
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Services and Products
2.1 Tours, events, books, and remote adoption programs are organized by ANYWAYS or its business partners (hereinafter referred to as “partners”). However, the contract is exclusively concluded between the customer and ANYWAYS.
2.2 A ticket entitles the holder to participate in the specific tour or event on the date and time selected at the time of purchase. Changes to dates or events are only possible under the conditions of section 11.
2.3 The booking is confirmed with an invoice issued by ANYWAYS, specifying the location, number of participants, date, and time of the tour or event. Any changes to the date or number of participants are subject to the conditions of section 11. Private events and remote adoption programs are excluded from the right of withdrawal.
2.4 No agent or service provider (e.g., bus companies, guides, restaurants) is authorized to amend the contract or provide guarantees other than those agreed with ANYWAYS.
2.5 Guides have the right to make seasonal or logistical adjustments to the route and duration of the tours.
2.6 Third-party services: ANYWAYS is not responsible for any services provided by third parties (e.g., catering, transport, museum entry). Participation in tours is at the customer’s own risk.
2.7 Purchase of books: Books offered by ANYWAYS are sold exclusively through the Amazon platform. By making a purchase on Amazon, the customer accepts Amazon’s terms and conditions, available at 
2.8 Remote adoptions: Remote adoption programs are valid for one year. During the adoption year, products linked to the adoption will be shipped once or twice, depending on the chosen program, with the dates coordinated with the adopter. Specific participation conditions are detailed when subscribing to the program.
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Conclusion of the Contract
3.1 Orders can be placed without registration. The customer must provide truthful information.
3.2 The presentation of products on the website does not constitute a binding offer. The contract is concluded only upon receipt of the confirmation email with the invoice.
3.3 Order details are stored by ANYWAYS and sent to the customer.
3.4 The booking is confirmed only after the issuance of the invoice.
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Participation Requirements
4.1 Some tours require personal prerequisites (e.g., age or health conditions). It is the customer’s responsibility to ensure that they and any other participants they book for meet these requirements.
4.2 Participants who do not meet the requirements will not be permitted to participate. Refunds are not provided.
4.3 Customers must independently assess whether they meet the tour requirements, including walking on public roads, dirt paths, or unpaved trails. Any errors in judgment are the sole responsibility of the customer.
4.4 Tours may require a minimum or maximum number of participants. In the event of cancellation due to not meeting the minimum number, the customer can request a refund, a voucher, or a free rescheduling.
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Delays
If a group or participant is delayed by more than 15 minutes, the tour is considered canceled, and no refund is provided. The tour duration will be proportionally reduced in case of late arrival.
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Vouchers
6.1 Vouchers can be used as a payment method for purchasing tickets, tours, events, books, and remote adoption programs.
6.2 They are valid for 3 years from the end of the year of purchase.
6.3 If the voucher value is less than the price, the customer must pay the difference. Any surplus remains as credit.
6.4 Vouchers are non-refundable for cash and cannot be resold commercially.
12. Changes or Cancellations by ANYWAYS
12.1 ANYWAYS may modify or cancel a tour due to organizational reasons or force majeure. In such cases, the customer is entitled to a refund, a voucher, or free rebooking.
12.2 Minor changes (e.g., change of guide or schedule) do not entitle the customer to a refund.
13. Warranty and Complaints
13.1 Any complaints regarding defects in services provided by ANYWAYS must be submitted in writing within 14 days of the tour or event date.
13.2 ANYWAYS will address any issues in accordance with applicable laws, offering refunds or rebooking where appropriate.
14. Liability Limitations
14.1 ANYWAYS disclaims all liability for indirect, consequential damages, or loss of profits arising from the use of its services or products.
14.2 ANYWAYS is not responsible for technical problems on the website, adverse weather conditions, strikes, or acts of force majeure.
14.3 Participation in tours and events is at the customer’s own risk. The customer is liable for any damage caused by themselves or their belongings.
15. Personal Data Protection
15.1 Protection of customers’ personal data is governed by our privacy policy, which can be found in the dedicated section of the ANYWAYS website. The policy outlines how data is collected, used, and protected in compliance with GDPR.
15.2 By accepting these Terms and Conditions, the customer consents to the processing of their personal data in accordance with the aforementioned policy.
16. Right of Withdrawal
16.1 The customer has the right to withdraw from the contract up to 7 days before the date of the tour or event.
16.2 Withdrawal must be communicated in writing via email, including the order number and booking details.
16.3 In the case of an approved withdrawal, ANYWAYS will refund the paid amount within 30 days of receiving the notice, excluding any booking fees and delivery charges.
16.4 The right of withdrawal does not apply to private tours, remote adoption programs, vouchers already used or expired, and books purchased through third-party platforms such as Amazon, for which the respective platform’s withdrawal policies apply.
17. Miscellaneous
17.1 The contract language is German.
17.2 The applicable law is that of the Federal Republic of Germany.
17.3 If any clause is found to be invalid, the remaining clauses remain valid.
17.4 Any disputes will be handled in accordance with German law at the competent court in Erlangen.
18. Website Use
18.1 By accessing the website 
18.2 The material on the website, including texts, images, videos, and logos, is protected by copyright and other intellectual property laws. Copying, reproducing, distributing, or otherwise using the content without written permission from ANYWAYS is prohibited.
18.3 Users agree to use the website exclusively for legitimate purposes and not to compromise its security or integrity.
19. License to Use
19.1 Users are permitted to temporarily download a copy of the materials on the website solely for personal and non-commercial use. This does not transfer ownership rights.
19.2 Users are prohibited from:
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Modifying or copying the materials;
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Using the materials for commercial purposes without authorization;
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Attempting to decompile or decode software on the website;
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Removing copyright or proprietary notices.
19.3 The license is automatically revoked in case of any violations of these terms.
20. Changes to Terms
20.1 ANYWAYS reserves the right to update or modify these Terms and Conditions at any time. Changes will be communicated via the official website and will take effect immediately.
20.2 By continuing to use the website after changes are made, users implicitly accept the new terms.